Refund policy

1. No Return Policy

All purchases made on our website are final. We do not accept returns or exchanges once an order has been successfully delivered.

2. Damaged or Lost Orders

We only offer replacements or refunds in cases where the product is received in a damaged condition or is lost during transit.

3. Mandatory Video Proof

To be eligible for a replacement or refund, customers must provide a clear, unedited unboxing video showing the issue at the time of opening the package.

4. Claim Timeframe

Any claims regarding damaged or missing items must be reported within 24 hours of delivery. Requests made after this period may not be accepted.

5. Approval & Resolution

Once the issue is verified, we will offer either a replacement or a refund, depending on product availability and the nature of the issue.

6. Contact

For any concerns, please reach out to us through our official email ID, info@paantara.com with your order details and proof.